Adrian Ursulean

26.02.2025

What are the company’s business targets and plans for 2025 in Romania?

SINGU is the leader for building operations and facility management software in CEE and we are focused on expanding our market presence and reinforcing its leadership by improving the property operations of those companies that manage real estate portfolios. By 2026, our primary objectives include increasing our footprint across key sectors, particularly commercial, retail, and logistics real estate. We aim to deepen our partnerships with local industry leaders, providing tailored, data-driven solutions that enhance operational efficiency and sustainability.

A key element of our strategy is leveraging SINGU’s platform, IoT-driven automation, and ESG compliance tools to help businesses optimize maintenance, asset management and facility operations. By continuously investing in R&D and product enhancements, we ensure our solutions remain at the forefront of smart, sustainable property management.

My goal is to help Romanian businesses reduce costs, improve tenant satisfaction, and achieve operational excellence through a fully integrated, cloud-based ecosystem as we have done for many of our existing customers in CEE.

How does SINGU’s integrated technology improve operational efficiency in facility management compared to traditional methods?

SINGU transforms facility management by automating critical processes, improve preventive maintenance procedures, and providing real-time data insights that drive efficiency. Traditional methods rely on fragmented, manual workflows, leading to inefficiencies and operational bottlenecks. In contrast, SINGU centralizes property management activities, streamlining work order management, asset tracking, predictive maintenance, and energy monitoring within a single, intuitive platform.

By implementing SINGU, property managers can automate routine maintenance, optimize vendor coordination, and significantly reduce human error. Predictive analytics enable proactive equipment servicing, minimizing costly breakdowns and unplanned downtime. Clients leveraging SINGU report up to a 25% reduction in vendor costs, a 50% improvement in process efficiency, and a 500% return on investment —demonstrating the platform’s impact on cost savings and operational performance.

What specific ESG (Environmental, Social, and Governance) compliance and reporting features does SINGU offer to help real estate companies meet sustainability goals?

SINGU provides a comprehensive ESG compliance and reporting solution, automating data collection across real estate portfolios to ensure accurate and up-to-date sustainability tracking with minimal effort. Through smart metering , SINGU enables real-time monitoring of energy consumption, carbon footprint, and waste generation, categorizing emissions into Scope 1, 2, and 3 based on GHG Protocol methodologies. Its sustainable property management tools help track equipment warranties, usage, and repairs to prevent inefficiencies, while smart alerts detect anomalies, ensuring optimized building performance. Additionally, waste-related carbon footprint calculations and automated alerts notify property managers of sustainability risks, aligning with frameworks like GRESB, CSRD, and SFDR .

SINGU also enhances tenant well-being and governance by integrating IoT-based indoor air quality monitoring , tracking CO₂ levels, humidity, and other key factors to improve occupant health and productivity. The SINGU Tenant App enables direct engagement, fostering satisfaction and proactive management. On the governance side, SINGU ensures regulatory compliance by automating reporting and audit-ready documentation , aligning with evolving ESG standards. With transparent, auditable reports , real-time analytics , and seamless integrations, SINGU empowers real estate companies to meet sustainability goals, improve operational efficiency, and drive long-term ESG success.

Can you provide examples of how SINGU’s maintenance and automation solutions have helped reduce operational costs for property managers?

SINGU’s advanced maintenance and automation solutions have delivered measurable cost savings for property managers by streamlining facility operations and reducing inefficiencies.

Key examples include:

• Predictive Maintenance: By leveraging analytics, property managers can detect potential equipment failures in advance, reducing emergency repairs and unplanned downtime. This proactive approach minimizes operational disruptions and significantly extends asset lifespan.
• Automated Workflows: Routine tasks such as HVAC monitoring, lighting control, and elevator inspections are automated, eliminating manual interventions and reducing labor costs.
• Optimized Vendor Management: SINGU’s platform helps businesses cut vendor costs by up to 25% through enhanced workflow coordination and real-time performance tracking.
• Resource Allocation Efficiency: Smart energy management tools enable data-driven decisions that optimize energy consumption, reducing utility costs while improving sustainability.

These efficiencies translate into tangible financial benefits, with SINGU clients reporting up to 500% ROI and a 50% reduction in administrative workload , making facility management more cost-effective and data-driven.

What are the key performance metrics that real estate companies can track using SINGU’s platform to optimize asset performance and tenant satisfaction?

SINGU’s CAFM solution provides real estate companies with key performance metrics that optimize both asset performance and tenant satisfaction. The platform enables CAPEX and OPEX tracking, allowing companies to analyze spending patterns, make data-driven resource allocation decisions, and plan future investments. Equipment performance and maintenance costs are also closely monitored, with detailed records on asset history, scheduled maintenance, and efficiency metrics helping to extend equipment lifespan while reducing repair expenses. Additionally, vendor SLA and performance tracking ensures service quality, allowing property managers to hold vendors accountable for meeting contractual obligations and maintaining high operational standard

For tenant satisfaction, SINGU enhances communication and feedback collection, enabling tenants to report issues efficiently while property managers can resolve them promptly. Work order management is streamlined, ensuring rapid response times and minimizing downtime, contributing to a better tenant experience. The platform also improves operational efficiency by automating facility processes, reducing inefficiencies, and ensuring smooth day-to-day management. By centralizing these performance metrics into a unified system, SINGU empowers real estate companies to maximize asset value, reduce operational risks, and elevate tenant satisfaction, ultimately fostering more efficient and sustainable property management.

By utilizing SINGU’s data-driven insights, real estate organizations can enhance operational performance, reduce costs, improve service delivery, and create a seamless experience for tenants and stakeholders .